Management thought the infrastructure was fine. The bills were low. Nobody had measured what the slow processes were actually costing them every quarter.
A company called us because their warehouse operations kept underperforming. I walked their Atlanta and Shanghai locations. What I found was a business running on processes held together for years because nobody had stopped to measure the real cost.
We rebuilt both locations in two weeks. Same operational hours. All the work happened outside business hours. Their team didn't change a single habit during the day.
Midway through the engagement I found a condition that would have caused a failure. I stopped the work, flew back out prepared, and completed it correctly on the second visit. The migration done twice was still less costly than getting it wrong once.
"The business remembered that I stopped when I should have stopped. Not that I pushed through."
The specific problem in your business is different. The principle is the same. A broken process doesn't announce itself. It costs you quietly, every cycle, until someone measures it.
CCIE #68023 · Verifiable at cisco.com
MBA · 30 years IT & operations